Refunds

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please do not send your purchase back to any manufacturer other than ourselves.

To be eligible for a return, your item must be unused and in the same condition that you received it. Ideally it should also be in its original packaging it was received in.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds are granted, such as an item not in its original condition, is damaged or missing parts for reasons not due to our error. However, this is dealt with on a case by case and is subject to circumstance.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please Contact us here or via phone at 01302 329609.

 

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at 01302329609 and send your item to: Oil Check Laboratory Services Ltd, Unit 14 Roberts Road Industrial Estate, Roberts Road, Balby, Doncaster, DN4 0JT.

 

Shipping returns

To return your product, you should mail your product to: Oil Check Laboratory Services Ltd, Unit 14 Roberts Road Industrial Estate, Roberts Road, Balby, Doncaster, DN4 0JT.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us here for questions related to refunds and returns.